For some other payment methods, including BoaCompra, you will have to contact us directly to request a refund. Read more about payment methods and refunds here. If you are entitled to a refund from EA please contact us. Our processes are set up to ensure that all rightfully claimed refunds are granted. We automatically lock any account where a chargeback is requested to prevent fraud. Check out the Great Game Guarantee Policy for more details.
EA Play for PC memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances. Looking for information about Pogo? Check out our article on how to cancel your Club Pogo subscription. Help us improve EA Help! For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year.
We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required. Prevent unauthorized purchases on Xbox consoles. What's covered under digital game products. Refunds for digital games include Microsoft Store digital game offers, Xbox apps excluding movies and TV apps , digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.
If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:. For more info about digital game pre-orders, see:. Pre-order Xbox digital games in the Microsoft Store. Visit the links below to find out about refunds for other types of products:. Xbox subscription cancellation and refunds.
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